Getting Useful Device Information… Troubleshooting Made Easy

Published On: May 23, 2020Last Updated: January 2, 2024By Tags: 2 min readViews: 296

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SO… I’ve been working tirelessly in trying to get an Autopilot Hybrid Deployment working along with my colleagues. As any Tech does I give everything my blood sweat and tears before logging a call with support (Sound silly as we could waste hours… But where’s the fun in just logging a call), however on occasion you have to admit defeat and raise a service request.
When logging an SR (Service Request) its always best to provide as much information about the device you are using (the one that’s having the issues) so the Microsoft Engineer can do as much fault finding and troubleshooting that they can before they contact you.
When troubleshooting an Autopilot Deployment its useful to have the following information from a support engineer point of view but it is also helpful when speaking with Microsoft;
  • Azure Device ID (GUID)
  • Intune Device ID (GUID)
  • Name (Not vital as it can be obtained from the above)
  • IP Address
  • Logon Server
Useful for Hybrid Deployments in an organisation with multiple Domain Controllers when using Azure AD Connect
Device Serial Number (Easiest way to find a device in the Windows Enrolment Devices Screen)
All of that information is not just something that you can go grab in one place off of the shelf. Going to obtain all of this information from various locations got very long in the tooth and became a bit of a drag. In true IT fashion I spent hours writing a PowerShell script which Displays as a Windows Form and gathers all of this information and copies it to your clipboard.
The form will look like the below when run, It will only display active networks and it can handle more than one network (this is dynamic) and the form will resize dynamically depending on content.
InfoPage Blurred
This will also copy the following information to your clipboard;
Copy to Clipboard
The form can be branded, and amended to your hearts content. I have uploaded it to GitHub in a Public Library if anyone wants to head over and download it or Fork it (Still not sure what that does, New to this GitHub stuff). I haven’t got around to putting any information on the GitHub Page yet but it you need any help drop me a message from the Contact page or on the GitHub page.

Getting Useful Device Information… Troubleshooting Made Easy

Published On: May 23, 2020Last Updated: January 2, 2024By Tags: 2 min readViews: 296

TOC

SO… I’ve been working tirelessly in trying to get an Autopilot Hybrid Deployment working along with my colleagues. As any Tech does I give everything my blood sweat and tears before logging a call with support (Sound silly as we could waste hours… But where’s the fun in just logging a call), however on occasion you have to admit defeat and raise a service request.
When logging an SR (Service Request) its always best to provide as much information about the device you are using (the one that’s having the issues) so the Microsoft Engineer can do as much fault finding and troubleshooting that they can before they contact you.
When troubleshooting an Autopilot Deployment its useful to have the following information from a support engineer point of view but it is also helpful when speaking with Microsoft;
  • Azure Device ID (GUID)
  • Intune Device ID (GUID)
  • Name (Not vital as it can be obtained from the above)
  • IP Address
  • Logon Server
Useful for Hybrid Deployments in an organisation with multiple Domain Controllers when using Azure AD Connect
Device Serial Number (Easiest way to find a device in the Windows Enrolment Devices Screen)
All of that information is not just something that you can go grab in one place off of the shelf. Going to obtain all of this information from various locations got very long in the tooth and became a bit of a drag. In true IT fashion I spent hours writing a PowerShell script which Displays as a Windows Form and gathers all of this information and copies it to your clipboard.
The form will look like the below when run, It will only display active networks and it can handle more than one network (this is dynamic) and the form will resize dynamically depending on content.
InfoPage Blurred
This will also copy the following information to your clipboard;
Copy to Clipboard
The form can be branded, and amended to your hearts content. I have uploaded it to GitHub in a Public Library if anyone wants to head over and download it or Fork it (Still not sure what that does, New to this GitHub stuff). I haven’t got around to putting any information on the GitHub Page yet but it you need any help drop me a message from the Contact page or on the GitHub page.